Privacy Policy

Cheng’s Parts Place LLC

Business Address:
1007 N Orange St.
4th Floor, Suite #1254
Wilmington, DE

Phone: 844-982-1160
Email: info@chengspartsplace.com

1. Introduction

At Cheng’s Parts Place LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website or purchasing our products, you agree to the practices outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information:

Name, email address, phone number, billing and shipping address
Payment information (processed securely through third-party payment providers)
Account login information (if applicable)

b. Non-Personal Information:

IP address, browser type, operating system
Pages visited, time spent on site, and referral information
Cookies and tracking information (see Section 5)

c. Order Information:

Products purchased (HVAC parts, plumbing components, tools)
Order history, shipping preferences, and delivery instructions

3. How We Use Your Information

We use collected information to:

Process and fulfill your orders
Communicate order confirmations, updates, and customer service inquiries
Improve our website, products, and services
Send marketing communications (if you opted in)
Prevent fraud and ensure the security of our website and services

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Shipping carriers to deliver your products
Payment processors to complete transactions
Service providers who assist with website hosting, marketing, or analytics
Legal authorities if required by law or to protect our rights

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience, track usage, and support marketing efforts.
You can choose to disable cookies in your browser, but some website functions may not work properly.
Third-party analytics tools (e.g., Google Analytics) may also collect anonymous usage data.

6. Security

We take reasonable measures to protect your personal information, including:

Secure transmission of sensitive data via SSL encryption
Restricting access to authorized personnel only
Regular security monitoring and updates

However, no system is 100% secure. We cannot guarantee absolute protection of your data.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Correct or update your personal information
Request deletion of your personal information
Opt out of marketing communications

To exercise these rights, contact us at info@chengspartsplace.com or 844-982-1160.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated policies will be posted on this page with a “last updated” date.
Continued use of our website after updates constitutes acceptance of the changes.

Last Updated: December 30, 2025

11. Contact Us

For questions or concerns regarding this Privacy Policy:

Cheng’s Parts Place LLC
? 844-982-1160
? info@chengspartsplace.com